With a 24 hour answering service, you will be able to provide your clients with the service they need. As a business owner, you must do everything in your power to make sure that your customer’s concerns are answered as quickly as possible, and this is precisely what a 24 hour answering service can help you do.
There are many different reasons why investing in a 24 hour answering service would be one of the best decisions you could make for your business.
- Answering Calls Around The Clock
A 24 hour answering service can help you keep up with the number of calls your business receives. With this type of service, all of your client’s questions will be answered around the clock throughout the weekday and even on weekends. It is convenient for clients who work odd hours or are constantly traveling.
- Professional Live Agents
A live agent is someone who will be answering your calls around the clock. With a live agent, you are allowed to pick and choose what type of person you would like to represent your brand. You also have the option to make sure that every member of your staff professionally speaks with your clients.
- Call Transfer And Queuing
If you are always on the go, having live agents can be one of your best options. With this type of service, if the caller is transferred to your voicemail while you are out of the office, they will be able to leave you a voicemail, and their call will be queued for you. With a live agent, you can either have the calls transferred to your office or cell phone so you will be able to answer them from anywhere.
- Call Screening
Call screening is a feature that allows an operator to take a client’s information before transferring them to the person they want to speak with. This option works for any business, but it is beneficial for businesses that need to know more about their clients before deciding what help they would like.
- Voice Mail-to-email
If you choose a 24 hour answering service, you will be able to receive your messages through your email and over the phone. This feature works best if you are constantly on the go and do not have time to sit at your desk all day.
- Voicemail Greetings
A 24 hour answering service can give you many different options when choosing a voicemail greeting for your business. You can choose how formal or informal you want your greeting to be or even record one of your own. This option is helpful because it can personalize your brand and help you stand out from all other companies in your industry.
- Voicemail Transcription
If you do not have time to listen to all of your messages throughout the day, a 24 hour answering service could benefit you by having your messages transcribed, so you will still know what is going on with your business.
Conclusion
If you are looking for a way to provide your customers with the best customer service, investing in a 24 hour answering service will be one of the best decisions you could make. Make sure that you take advantage of all different types of features to give your clients exactly what they need.
